Privacy Policy

This Privacy Policy explains how Finn The Dog Trainer ("we", "our", "us") collects, uses, and protects personal information when you visit this website or get in touch with us. It applies to information you provide to us through this website and any related communications.

We may collect personal information when you choose to provide it to us. The information we collect depends on how you interact with the website and may include the following.

Information you give us directly:

• Your name
• Your email address
• Your phone number
• Postcode or general location, where relevant to providing a quote or service
• Details of the service you are enquiring about or booking
• Any other information you choose to include in an enquiry, message, or booking

Information collected automatically:

• Basic technical information such as your device type, browser, and IP address
• Anonymous usage information from analytics tools, where in use, to help us understand how visitors use the website
• Cookies and similar technologies, where in use, to support core website functionality

If payments are processed through this website, payment details are handled securely by a regulated third-party payment provider. We do not store full card details on our own systems.

We use the personal information you provide to:

• Respond to enquiries and provide quotes or information about our services
• Arrange, confirm, and manage bookings or appointments where applicable
• Provide the services you have asked us to provide
• Process payments where payments are taken through this website
• Send appointment confirmations, reminders, and service-related communications by email, SMS, or phone where applicable
• Improve the quality of our services and the way the website works
• Comply with our legal and regulatory obligations

We will not use your information for marketing purposes unrelated to our services without your consent, where consent is required.

When you submit an enquiry or booking form on this website, the information you provide is sent to Finn The Dog Trainer so we can respond to your request. We use this information only for the purpose of replying to you, providing the service you have asked about, and any directly related follow-up.

Please only provide information that is necessary and accurate. You are responsible for ensuring that any information you submit about yourself or others is correct.

Where you have asked us to contact you, or where it is necessary to provide a service you have requested, we may contact you by email, phone, or SMS. This includes confirmations, reminders, follow-ups, and service updates.

You can ask us to stop sending non-essential communications at any time using the contact details provided on this website.

This website may use cookies and similar technologies to support essential functionality and, where in use, to gather anonymous information about how the site is used. Most browsers allow you to refuse cookies or to be notified when a cookie is set.

Where third-party analytics or measurement tools are in use, they may collect aggregated, anonymous information that helps us understand visitor behaviour and improve the website.

We do not sell your personal information. We may share limited information with trusted service providers who help us operate the website and run our business, including:

• Hosting and website infrastructure providers
• Booking, scheduling, or customer relationship tools where in use
• Payment processors where payments are taken through this website
• Communication providers for email or SMS where applicable
• Analytics or measurement tools where in use

These providers only process your information on our behalf and under contractual obligations to keep it confidential and secure. We may also share information where we are required to do so by law, regulation, or a valid legal request.

We keep personal information only for as long as is reasonably necessary to provide our services, respond to your enquiries, comply with our legal and accounting obligations, and resolve any disputes. When information is no longer needed, we will delete or anonymise it.

We take reasonable technical and organisational measures to protect personal information from loss, misuse, and unauthorised access. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Ask us to correct information that is inaccurate or incomplete
• Ask us to delete your personal information, where applicable
• Object to or restrict certain processing of your information
• Withdraw consent where processing is based on consent
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding to such requests.

This website is not intended for use by children. We do not knowingly collect personal information from children. If you believe we may have collected information from a child, please contact us so we can take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. The date at the top of this page shows when it was last updated. Please check this page periodically for changes.

If you have any questions about this Privacy Policy or how Finn The Dog Trainer handles your personal information, please get in touch.

If you have any questions, you can contact us by email at finn@finnthedogtrainer.com or by phone on 07858 531711.